Responsibilities
- Management and quality improvement
- Manage medical laboratory testing in pathology, including non-gynecological cytology, PAP tests, special staining, and tests referred to external laboratories.
- Establish operational plans and KPIs.
- Supervise operations to ensure that targets and applicable standards are met.
- Report the department's operating results.
Medical Technology Services
- Supervise and manage laboratory operations in compliance with the standards adopted by the organization
and develop the laboratory quality system (ISO 15189 and LA) and laboratory safety system (ISO 15190) to maintain continuous accreditation. - Promote and support the development of laboratory systems, procedures, and work instructions in accordance with professional standards.
- Conduct scheduled internal professional quality audits and monitor corrective and preventive actions.
- Review and develop analytical quality assurance systems, including internal quality control (IQC), external quality assessment (EQA), and inter-laboratory comparison.
- Set targets, monitor performance against the established operating plan, prepare action plans, review the laboratory quality system, and identify quality improvement opportunities.
Coordination and Communication
- Review the department's annual staffing plan to ensure adequate and appropriate manpower.
- Plan employee retention initiatives in collaboration with the Human Resources division and department.
- Plan recruitment with the Human Resources division and department to ensure candidates meet the specifications in the approved staffing framework.
- Review and allocate departmental staffing appropriately to support good service and effective cost management.
- Promote and develop department personnel in service, management, academic knowledge, relevant standards, professional ethics, safety, accident prevention, and work processes.
- Assess personnel competencies and prepare individual development plans.
- Supervise, coach, and monitor employees' work.
Quality and Safety System Development
- Establish guidelines for corrective and preventive actions for incidents occurring within the department.
- Follow up on actions arising from complaints, user feedback, needs assessments, and satisfaction surveys of internal and external customers.
- Supervise and monitor the department's incident report (IR) corrective actions and closure to ensure completion within the specified timeframe.
- Supervise and monitor the department's incident report (IR) management indicators.
Coordination, Communication, and Reporting
- Communicate changes in policies, announcements, information, and procedures to department personnel.
- Cooperate with, assist, and support the work of relevant units, departments, divisions, and committees.
- Coordinate with physicians, nurses, customers, and other stakeholders regarding changes to laboratory services and review the use of laboratory services.
- Coordinate with individuals and units involved in specimen collection and testing both inside and outside the hospital.
- Provide professional and academic consultation and guidance in medical laboratory services.
- Report operating results, incidents, quality indicators, and summaries of management reviews to the supervisor.
Medical Laboratory Services (Medical Technology)
- Supervise operations and provide assistance or consultation to staff on duty.
- Provide substitute laboratory services when staffing is insufficient, or assist during periods of high workload.
- Receive requests and coordinate with physicians, nurses, and other relevant parties.
- Perform laboratory testing, analyze test results, and verify analytical results.
- Verify the accuracy of analytical results and issue reports.
- Perform general administrative duties and ensure the readiness of resources such as medical supplies, reagents, medical equipment and instruments, documents, records, facilities, and the environment.
- Perform quality assurance activities, including IQC, EQC, and PT, as required.
Education
- Bachelor's to Master's degree.
Degree in Medical Technology. - Age 25 or above.
Work Experience
- Supervisory experience or the ability to perform gross examination will be given special consideration.
- 3–6 years of experience.